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Please review the essential terms and conditions before purchasing digital game codes and/or content from our website, www.aussui.com.
These are the terms and conditions (“Terms”) upon which Aussui Ltd, a private company registered in the UK under company registration number 14627543, sells and supplies access codes to digital content through the website www.aussui.com.
Our website lists various digital content, e.g., downloadable game titles and other content (“Content”). We sell official keys issued by the publisher and/or the developer of the relevant Content (“Developer”), allowing users to unlock, access, and download the Content from the Developer’s platform (“Code(s)”). Please note that you may also be subject to the Developer’s end-user license agreement and other terms related to its Content and platform.
These Terms, as well as any disputes or claims arising from their use or subject matter, are governed by the laws of England and Wales. By purchasing from Aussui.com, you agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes.
You can contact us through the support and ‘contact us’ links on the Website (https://www.aussui.com/contact-us) or by logging into your User Account (defined in Section 4.1) and logging a customer support request or ticket, or by writing to us at [email protected]. An Irish company manages customer services and technical support queries on behalf of Aussui Ltd.
If we have to contact you, we will do so using the email address you provided in your User Account settings.
To acquire Codes from our Website, certain prerequisites must be met, including maintaining a valid User Account, possessing an approved payment method, having proper authorization to use said payment method, and having access to a compatible Device.
If your country designates you as a minor, explicit consent from your parent or legal guardian is essential before purchasing Codes and accepting these Terms.
Please be aware that certain Content on our platform is subject to age restrictions. It is your responsibility to adhere to any age-related limitations.
You agree not to engage in any prohibited activities, including but not limited to:
A violation of these terms may result in immediate account suspension or termination.
4.1. Device Compatibility
Before confirming your order, ensure that your Device meets the necessary requirements for accessing and downloading the Content.
4.2. Access or Data Charges
You are responsible for any access or data charges imposed by third-party entities in connection with your use of the Website, including the acquisition of Codes.
4.3. Technical Support for Compatibility Issues
Aussui does not provide technical support for device compatibility issues. It is the user’s responsibility to ensure that their Device meets the system requirements for accessing and downloading the Content. For technical issues related to Content Codes or platform access, please contact the Developer or Publisher directly.
Your personal information, when submitted to us, will be treated in strict accordance with our Privacy Notice. This document provides comprehensive information about the personal data we collect from you, the methods and purposes of its collection, storage, utilization, and sharing, as well as your rights regarding your personal data.
For detailed information, please refer to our Privacy Notice, accessible at this (https://aussui.com/en/information/Privacy-policy).
These terms and conditions govern your use of our services.
Our website is subject to the terms of use, which dictate your access and usage.
If you're part of our Affiliation Program, its terms and related documents apply.
For IG Credits recipients, our specific terms for IG Credits apply.
Additional terms may supplement or replace this agreement due to security, legal, or regulatory reasons. We'll notify you 30 days in advance. If you disagree, you can terminate the contract with 30 days' notice via email to [email protected].
Aussui reserves the right to terminate your account without notice if you breach these Terms, engage in fraudulent activity, or violate applicable laws. Termination may include the cancellation of pending orders, revocation of access to Content Codes, and restriction from creating new accounts. If you believe your account was terminated in error, please contact our customer service team.
We sell Content Codes for downloads, accompanied by product details. Images on the website are for illustration purposes only.
If you need assistance after purchasing a Code, our Irish Company's customer service team is here to help.
We don't provide updates for your purchased Content. Developers may offer updates at an additional cost per their agreements.
Refunds for digital content are subject to our Refund Policy, available at (https://aussui.com/en/information/refund-policy). Refund eligibility is determined on a case-by-case basis and may depend on whether the Content Code has been accessed, redeemed, or activated. Please review the Refund Policy before making a purchase.
To order a Code, log into your User Account, select your desired content, and complete the purchase process. A Confirmation Email will follow acceptance.
We may not accept your order for various reasons, including content availability, payment authorization, or pricing errors.
Upon acceptance, a Confirmation Email is sent, marking the start of our contract.
After acceptance, access your Code through your User Account. The Confirmation Email doesn't include the Code itself.
Pre-order Codes for unreleased Content similarly. Cancellation is possible until Content release.
We may refuse or cancel orders or accounts due to unusual activity. Please contact our customer service team if you believe this is an error.
To ensure fair usage and prevent abuse, Aussui does not permit users to maintain duplicate accounts. If duplicate accounts are detected, Aussui reserves the right to block the user and prevent the creation or use of multiple accounts. If you believe your account was blocked in error, please contact our customer service team for assistance.
Orders for digital Content Codes may be canceled before the delivery or activation of the Code. To request cancellation, log into your User Account, navigate to the relevant order, and select 'Cancel Order.' Once the Code has been accessed or redeemed, cancellation and refunds are no longer possible.
Upon receiving the Confirmation Email, access your Code in your User Account. You'll need to visit the Developer's platform to verify and download the Content.
We aren't responsible for external delays affecting Code access. We'll keep you informed if delays occur.
We're not liable if you're unable to use your Code due to actions by the Developer, such as being banned from their platform.
If a purchased Code is invalid, non-functional, or otherwise fails to work as expected, please contact our customer service team within 14 days of purchase. Provide relevant order details and screenshots to expedite resolution. Aussui will work with the Developer to resolve the issue or issue a refund, as applicable.
Certain Content Codes may be restricted to specific regions or countries. Users are responsible for ensuring that their location matches the geographic restrictions listed in the product details. Codes purchased for incompatible regions are not eligible for refunds.
You can locate the price for Codes on the order pages, alongside the specific Content you're interested in. By default, prices are displayed in your location's national currency, but you can choose an alternative currency. If VAT applies, the displayed price includes the applicable rate. Please note that prices may change before purchase.
If the VAT rate changes between your order and Content delivery, we'll adjust the VAT you pay unless you've already paid in full.
In case of pricing or product information errors, we'll promptly notify you by email. You'll have the option to confirm your order with the correct details or cancel it. Failure to respond within a reasonable time will result in order cancellation, and a full refund will be issued.
We accept major card payments (details provided during the online order process). Payment cards must be authorized by the card issuer or payment processing provider. Various payment processing methods may be available, and you must adhere to their respective terms and conditions. We may add or remove payment methods at our discretion.
We prioritize your payment information's security with encrypted payment mechanisms. However, unless due to our negligence, we're not liable for any loss or damage resulting from unauthorized use of your payment information.
Prices displayed on Aussui.com are based on the selected currency at the time of purchase. For orders placed in non-default currencies, users are responsible for any additional charges arising from currency conversion or fluctuations between the time of purchase and payment settlement.