Términos y condiciones - Descargo de responsabilidad contra fraude

Fraud Prevention and Liability

At Aussui, we prioritize the security of our platform and our customers. This policy outlines the measures we take to prevent fraudulent activities, the responsibilities of our customers, and the limitations of Aussui's liability in cases of fraud.

1. Fraud Prevention Measures

1.1. Detection and Prevention

We employ multiple measures to detect and prevent fraudulent activities, including:

  • Verification Processes: Orders flagged for unusual activity may require additional verification, such as identity confirmation.
  • Manual Review: Transactions above €100 are manually reviewed for suspicious patterns.
  • Transaction Monitoring: Real-time monitoring of transactions to identify irregularities.

1.2. Limitation of Guarantees

While Aussui implements advanced fraud prevention technologies, complete prevention cannot be guaranteed. By using our services, you acknowledge and agree that Aussui is not liable for any loss, damage, or harm resulting from fraudulent activities, including but not limited to unauthorized transactions or identity theft.

2. Customer Responsibility

2.1. Providing Accurate Information

Customers are responsible for providing accurate personal and payment information during transactions. Any discrepancies may result in delayed or canceled orders.

2.2. Account Confidentiality

It is the customer’s responsibility to:

  • Keep account details, including usernames and passwords, secure.
  • Avoid sharing sensitive payment information with third parties.

Aussui will not be held liable for fraudulent transactions resulting from compromised customer accounts.

2.3. Order Verification

In cases of suspected fraud, Aussui reserves the right to:

  • Cancel or hold any order pending further verification.
  • Request additional information, such as identity documents, to confirm the legitimacy of the transaction.

This process ensures the safety and security of all customers.

3. Reporting Fraud

3.1. Immediate Action Required

If you suspect any fraudulent activity on your account, you must immediately contact Aussui’s customer support team at [email protected].

3.2. Investigation Process

Aussui will investigate reported incidents and take appropriate action, which may include account suspension or transaction reversal.

3.3. No Guarantee of Refunds

While Aussui strives to assist customers in cases of fraud, refunds or compensation for losses incurred cannot be guaranteed.

4. Privacy Policy - Fraud Protection

4.1. Data Collection and Usage

To prevent fraudulent activities, Aussui collects and processes the following data:

  • Personal information, such as names and contact details.
  • Payment details, including partial credit card information.
  • Technical data, such as IP addresses and device identifiers.

This information is used solely for identity verification, transaction monitoring, and fraud prevention.

4.2. Sharing Information with Third Parties

Aussui may share customer information with trusted third-party service providers, such as:

  • Payment Processors: To facilitate secure transactions.
  • Fraud Prevention Agencies: To detect and prevent fraudulent activities.

By using our services, you consent to the collection, processing, and sharing of this data for fraud prevention purposes.

4.3. Data Security

Aussui employs encryption and access controls to protect customer data. However, customers are encouraged to take additional precautions to safeguard their personal information.

5. Customer Rights and Responsibilities

5.1. Rights

Customers have the right to:

  • Access personal data held by Aussui.
  • Request corrections to inaccurate information.

5.2. Responsibilities

Customers are responsible for:

  • Monitoring their account activity regularly.
  • Reporting suspicious transactions immediately.

Aussui encourages customers to update passwords regularly and use secure devices for transactions.

6. Limitation of Liability

6.1. Liability Disclaimer

Aussui shall not be held liable for:

  • Losses resulting from unauthorized transactions.
  • Misuse of personal data caused by third-party breaches or customer negligence.

6.2. Customer Monitoring

Customers are encouraged to:

  • Review account activity frequently.
  • Notify Aussui promptly of any suspected fraudulent activity.

7. Contact Information

For fraud-related inquiries, please reach out to our team: