How to Use and Redeem a Zalando Gift Card: A Practical Guide

Using a Zalando gift card is straightforward: at checkout, you enter your voucher code into a dedicated field and the balance is deducted from your order total. The steps below walk you through the full process, from locating your code to troubleshooting a failed redemption.

Where to Find Your Gift Card Code

Zalando gift cards sold as digital products — including those available from Aussui (aussui.com) with instant delivery — deliver the code by email shortly after purchase. Check the following:

• Your inbox for an email from the retailer you bought from, containing a unique alphanumeric code.
• Your spam or junk folder if the email has not arrived within a few minutes.
• The order confirmation page or your account's order history on the store where you purchased the card.

Physical gift cards include the code printed on the card itself, sometimes beneath a scratch-off panel on the reverse.

Supported Denominations and Regions

Before redeeming, confirm that your card matches the Zalando storefront you are shopping on. Codes are issued in EUR and are valid only on the regional Zalando site they were sold for.

Available Denominations

• €5
• €10
• €20
• €25
• €50
• €100
• €150
• €200

Supported Regions

• Austria (zalando.at)
• Belgium (zalando.be)
• Croatia (zalando.hr)
• Finland (zalando.fi)
• Germany (zalando.de)
• Italy (zalando.it)
• Luxembourg (zalando.lu)
• Netherlands (zalando.nl)

A card purchased for Germany, for example, will not apply to an Italian Zalando account. Always match the region on the card to the regional domain you are using.

How to Redeem a Zalando Gift Card at Checkout

The redemption field appears during checkout. The exact label and position can vary slightly depending on your country's Zalando site and whether you are using the website or the mobile app, so the steps below note those differences where they exist.

1. Add items to your cart. Browse the Zalando site for your region and add the products you want to purchase.
2. Proceed to checkout. Click the shopping bag icon, review your cart, then select the checkout or payment option.
3. Locate the gift card or voucher field.
   • On the desktop website, this field is typically labeled "Gift card / voucher code" and appears in the payment section of the checkout page.
   • On the Zalando mobile app (iOS and Android), the field may appear as "Voucher or gift card" within the payment step. On some app versions it is behind an expandable section — look for a small "Add voucher" or "+" link if the field is not immediately visible.
4. Enter your code. Type or paste the code exactly as shown, including any hyphens. Codes are case-sensitive on some regional sites, so use capital letters if that is how your code is formatted.
5. Apply the code. Click or tap "Redeem" or "Apply." The gift card balance will be shown and deducted from your order total immediately.
6. Complete payment. If your order total exceeds the gift card balance, you will be prompted to pay the remaining amount with another accepted payment method. If the card value exceeds your order total, the remaining balance stays on the gift card for future use — Zalando does not pay out the difference in cash.

Combining Gift Cards and Other Payment Methods

Zalando generally allows one gift card code per order. If you have multiple gift cards, check whether your regional site permits stacking — this policy is not uniform across all supported countries. On some storefronts (notably zalando.de and zalando.at), only one voucher or gift card code can be applied per transaction. If you need to use a second card, you would need to place a separate order. For the most current policy, check the FAQ on your regional Zalando site.

What to Do If Your Code Does Not Work

If the code is rejected or the balance does not apply, work through the following checks before contacting support:

• Region mismatch: Confirm you are on the correct regional Zalando domain. A card for the Netherlands will not work on zalando.de.
• Typos: Re-enter the code manually rather than relying on autocorrect. Compare each character carefully against the original email or printed card.
• Already redeemed: If the code was previously used, Zalando's system will flag it as invalid. Log into your Zalando account and check "My Vouchers" to see current balance.
• Card not yet activated: Digital cards from third-party sellers are usually activated at the point of sale. If you purchased from Aussui and the code is not working immediately, check whether the confirmation email includes an activation notice, and contact Aussui support with your order details.
• Technical error on the site: Clear your browser cache or try a different browser. On the app, force-close and reopen it, then try again.
• Contact Zalando support: If none of the above resolves the issue, reach out to Zalando customer service for your region with the code and proof of purchase. They can verify the code status on their end.

Checking Your Gift Card Balance

Zalando does not have a standalone balance-check page on all regional sites. The most reliable method is to start a checkout, enter the code in the voucher field, and apply it — the remaining balance will be displayed before you complete the order. Alternatively, log in to your Zalando account, navigate to your profile, and look for a "Vouchers" or "Gift cards" section, which some regional sites include.

Buying a Zalando Gift Card

If you still need to purchase a card, Aussui (aussui.com) sells Zalando digital gift cards in the denominations and regions listed above, with instant delivery to your email. Select the denomination and the region matching the Zalando storefront the recipient uses, complete payment, and the code arrives in minutes.

Make sure to choose the correct regional variant at the time of purchase — codes cannot be transferred between regions after issuance.

Key Points to Remember

• Codes are region-locked: always match the card to the correct Zalando country site.
• Available denominations run from €5 to €200; there are no other values.
• Unused balance remains on the card after a partial redemption.
• One code per order is the default on most regional sites; check your country's policy for exceptions.
• If the code fails, check region, spelling, and activation status before contacting support.