How to Use and Redeem an iFood Gift Card (iFood Card) in Brazil — Complete 2025 Guide

To use an iFood gift card, you redeem the code inside the iFood mobile app and the value lands in your iFood wallet as balance, which you then select as the payment method at checkout. The path reported consistently by iFood's own customer-experience replies and by gift card help pages is: open the iFood app, tap Perfil (Profile), go to Pagamentos (Payments), find Resgatar iFood Card under "Outros serviços", paste or type your code, and confirm. Some responses from iFood support describe a slightly different route — Perfil → Carteira → Resgatar iFood Card — so the exact label and screen depend on your app version. Both lead to the same redemption field. There is no website checkout redemption and no way to apply the code to a bank account or card: the value exists only as iFood wallet balance. iFood Cards are a Brazil-only product denominated in BRL, and Aussui sells them in R$30, R$40, R$50, R$100, R$150, R$200, R$250 and R$300 with instant digital delivery.

Step-by-step: redeeming an iFood Card

1. Install and sign in to the iFood app. Redemption happens in the app, on the account that will place the orders. Redeem on the account you actually use — balance is tied to the account, not to a phone.
2. Open your profile. Tap Perfil in the bottom or side menu.
3. Go to payments or wallet. Depending on the app version, tap Pagamentos and look for Resgatar iFood Card under "Outros serviços", or open Carteira and use the Resgatar iFood Card button there. If you cannot find it in one place, check the other before assuming the code is faulty.
4. Enter the code. For a digital card, type or paste the alphanumeric code exactly as delivered. For a physical card, you can scan the QR code or type the code printed on the back — iFood support describes both options.
5. Confirm the redemption. Tap Continuar and confirm. The amount is credited to your iFood wallet.
6. Pay with the balance. Build your order normally, and on the payment screen choose Saldo da carteira (wallet balance) as the payment method.

What happens if the order costs more than the balance

In practice, wallet balance is applied against the order total and the remainder is charged to another payment method you add at checkout. Whether the app splits automatically or asks you to select a secondary method varies by app version, so review the payment summary before confirming. A gift card is not a coupon — it does not stack with, or replace, promotional discount codes; it simply funds the payment.

Where to find the code

• Bought from Aussui: the code is delivered digitally to you after purchase — instant delivery, no physical shipping. Keep the delivery email or order page; that string is the only proof of value you hold.
• Bought inside the iFood app or from a retailer: iFood support has stated that when the card is bought directly in the app, the redemption code is sent by email.
• Physical card: the code and QR code are on the back, usually under a scratch panel.
• Received as a corporate or WhatsApp gift: the message itself normally contains the code plus short redemption instructions.

Codes are typically alphanumeric (letters and numbers). Copy and paste rather than retyping where possible — one recurring complaint on consumer forums involves users struggling with keyboards or fields when the code contains letters.

Regional restrictions

iFood Cards are issued in Brazilian reais and are intended for use on iFood in Brazil. iFood operates as a Brazilian delivery platform, so a BRL gift card has no practical use on any other market or app. Assume the following:

• You need an iFood account registered for use in Brazil, and delivery addresses served by iFood.
• Balance is BRL only; there is no currency conversion.
• Wallet balance cannot be transferred to a bank account — iFood's customer-experience team has stated this directly in public support responses.

What a card can be spent on within iFood (restaurants, markets, pharmacy partners, delivery fees, service fees) can vary by category and by ongoing platform rules. If you plan to use the balance for a specific non-restaurant category, verify in the app at checkout rather than assuming.

Expiry: what is confirmed and what is not

This is the area where public sources disagree, so treat it carefully rather than as settled fact. Multiple iFood support replies published on Reclame Aqui state that the balance remains active for 90 days after redemption. Some of the same replies describe the code as valid for 90 days after validation or purchase; others describe the 90-day clock as starting only at redemption. A third-party gift card help page similarly cites a three-month validity. The practical, safe reading: do not sit on an unredeemed code, and plan to spend the balance within roughly three months of redeeming it. Check the exact expiry date shown in your iFood wallet after redemption — that in-app date is the authoritative one for your specific card.

Separately, Brazilian consumer press has reported that iFood announced it would discontinue the iFood Card product, with existing credits still usable within the app until their validity ends. We could not confirm from an official iFood help page the current status of new-card issuance at the time of writing. If you hold a code, redeem it promptly rather than waiting.

If redemption fails

1. Check for stray characters. Leading or trailing spaces from copy-paste are the most common cause of a rejected code. Retype the code manually if pasting fails.
2. Confirm it has not already been redeemed. A code can only be used once. If someone else redeemed it on their account, the balance sits there, not with you.
3. Try the other menu path. Perfil → Pagamentos → Outros serviços → Resgatar iFood Card, versus Perfil → Carteira → Resgatar iFood Card.
4. Update the app. Older builds may hide or mislabel the redemption entry point.
5. Check expiry. If the app returns "vencido" (expired), the validity window has closed. iFood's published terms state that iFood Card purchases are not refundable, and support has declined to revalidate expired codes in documented cases.
6. Contact iFood support in the app chat. Redemption, expiry, cancellation and refund rules are set by iFood, not by the reseller. Have the code, the purchase date and your account email ready.
7. Contact the seller for delivery or authenticity problems. If a code from Aussui never arrived or appears unreadable, that is a delivery issue the store can resolve; a code that iFood reports as already used or expired is a brand-side matter.

Choosing a denomination

Because balance carries an expiry once redeemed, match the value to real spending. R$30, R$40 and R$50 cover a single meal or a small grocery top-up. R$100 to R$150 suits a few orders over a couple of weeks. R$200, R$250 and R$300 make sense for a household, a team gift, or someone who orders weekly. Multiple smaller codes are often more flexible than one large one, since you can redeem them as you go instead of starting the clock on the full amount at once.

Quick reference

• Redeem where: iFood app only — Perfil → Pagamentos (or Carteira) → Resgatar iFood Card.
• Value appears as: Saldo da carteira (wallet balance), selectable at checkout.
• Region: Brazil.
• Currency: BRL.
• Denominations: R$30, R$40, R$50, R$100, R$150, R$200, R$250, R$300.
• Cannot: be converted to cash, transferred to a bank account, or used outside iFood.