Return and Refund Policy

Can I return the product I purchased and receive a refund?

A product key can be returned for a refund in the following cases:

1. Before the Product Code is Viewed: If you have not yet displayed the product code.
2. Issue with the Product Code: If the product code is invalid or has been previously used.

For a refund on a not-displayed key, please refer to our Refund Guide for detailed instructions.

If you encounter an issue with your purchased key, please contact our Customer Support Team for assistance.

I have already displayed the key, and I want to return it

If you change your mind after viewing the key and wish to return it for a refund, unfortunately, this is not possible. We are a digital key marketplace, not a platform, and the seller of your product is not the direct publisher of the key. Therefore, they do not have the technical means to revoke or deactivate a viewed key.

Automatic Refunds

If you did not proceed with or declined to complete the KYC (Know Your Customer) requirements, you will automatically receive a refund.


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