Return and Refund Policy
This Refund Policy governs the terms and conditions for cancellations, replacements, and refunds provided by Aussui to ensure a seamless and trouble-free experience for our customers. Please review the refund policy below:
1. Eligibility for Returns and Refunds
1.1. Can I Return the Product I Purchased and Receive a Refund?
A product key can be returned for a refund in the following case:
- Issue with the Product Code: If the product code is invalid or has been previously used.
1.2. I Have Already Displayed the Key, and I Want to Return It
If you change your mind after viewing the key and wish to return it for a refund, unfortunately, this is not possible. Aussui operates as a digital key marketplace, not a platform, and the seller of your product is not the direct publisher of the key. Therefore, they do not have the technical means to revoke or deactivate a viewed key.
2. Automatic Refunds
2.1. Non-Completion of KYC (Know Your Customer) Requirements
If you did not proceed with or declined to complete the KYC requirements, you will automatically receive a refund.
2.2. Automatic Refund for Non-Completion of Verification
For high-risk or high-value orders, declining to submit an authorized manual verification will result in an automatic refund.
3. Refund Processing Timeline
3.1. Once approved, refunds are processed within 7 (working days). The exact timing may vary depending on:
- Your Payment Method: Refund times depend on the method of payment used during the purchase.
- Bank or Payment Provider Processing: Processing times of your bank or payment provider may affect the timeline.
3.2. Refunds will be credited back to the original payment method. If you do not see the refund after 4 weeks, please contact us at [email protected] for further assistance.
4. Policy Changes
4.1. Aussui reserves the right to modify or update this Refund Policy at any time. Updates will be posted on our website and will take effect immediately.
5. Important Notes
5.1. Fees Deduction
Refunds may not match the exact amount initially paid due to fees associated with the payment gateway. These fees will be deducted from the refund amount.
6. Need Help?
If you have further questions or need assistance, please submit a ticket through our support system. Our team will be happy to assist you.
By making a purchase on Aussui, you acknowledge and agree to abide by the terms outlined in this Refund Policy. We appreciate your understanding and cooperation.