How to Redeem a Hotels.com Gift Card

Redeem your Hotels.com Gift Card

Step 1: Visit the Hotels.com Website

Step 2: Search for Hotels

  • Enter your destination, travel dates, and number of guests.

  • Browse through available accommodations and add your preferred hotel to the cart.

Step 3: Proceed to Checkout

  • At the payment step, select “Pay with Gift Card.”

Step 4: Enter Your Gift Card Details

  • Enter the gift card number and PIN code (usually a 4-digit number on the back of the card or included in the email).

  • Click Apply, and the gift card balance will be deducted from the total price.

Step 5: Complete Your Booking

  • If your booking exceeds the gift card value, pay the remaining balance using a credit or debit card.

  • You’ll receive a booking confirmation via email.

Important Information About Hotels.com Gift Cards

Valid for Prepaid Bookings Only

  • Can only be used on prepaid properties — look for hotels labeled as “Pay now” on Hotels.com.

Gift Card Expiration

  • Gift cards typically do not expire in the US, but expiration rules may vary by country.

  • Always check the terms and conditions relevant to your region.

Cannot Be Used For

  • Bookings marked “Pay later” (paid at the hotel)

  • Hotel packages or bundled travel deals

  • Taxes and fees in some jurisdictions

Balance Check

Troubleshooting & Common Issues

My Hotels.com Gift Card Code Isn’t Working

  • Confirm you're on the correct country website (e.g., hotels.com/uk or hotels.com/us)

  • Check for any typos or extra spaces

  • Ensure your booking is for a prepaid hotel

  • Contact Hotels.com Customer Support if the issue persists

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