How to Redeem a Macy’s Gift Card

Redeem your Macy’s Gift Card

Step 1: Shop Online or In-Store

• Browse products on Macys.com, in the Macy’s app, or at a Macy’s store

• Add your favorite items to your bag or shopping cart

Step 2: Proceed to Checkout

• For online purchases, go to your shopping bag and click “Checkout”

Step 3: Enter Your Gift Card Details

• Choose “Apply a Gift Card” under payment options

• Enter the gift card number and the CID (4-digit security code)

  • Physical card: both printed on the back

  • eGift card: information is in your email

Step 4: Apply the Balance

• The gift card value will be deducted from your total

• Use another payment method if your order exceeds the card balance

Using a Macy’s Gift Card In-Store

• Present your physical card or show your eGift card barcode on your mobile phone

• The cashier will scan and apply it to your purchase

Important Information About Macy’s Gift Cards

✔ Check Macy’s Gift Card Balance

• Visit: macys.com/account/giftcardbalance

• Call 1-800-511-2752

• Or check via Macy’s app

• You’ll need your card number and CID

✔ Expiration & Fees

• Macy’s Gift Cards do not expire

• No service fees apply

✔ Limitations

• Cannot be used to purchase other gift cards

• Non-refundable and not redeemable for cash (unless required by law)

Troubleshooting & Common Issues

 Why Isn’t My Macy’s Gift Card Working?

• Double-check the card number and CID

• Make sure it was activated at purchase

• Confirm it hasn’t been fully used or voided

• Contact Macy’s Customer Service if issues persist