FAQs - Payment

If you had errors during the payment process, resulting in a failed purchase and you didn't receive the product, but your money is shown as reserved or paid, our team will check the transaction and will refund you or complete the transaction.

Please be patient and allow some time for the refund to be processed. The duration may vary depending on your payment provider and can take a few business days. During this period, the reserved funds should become available in your account again.

Here are some common reasons why your payment didn’t work:

Once a key has been displayed or revealed, it is generally not possible to obtain a refund. This is because once the key has been revealed, it is considered used or activated, and the product is deemed delivered.

The Aussi wallet is a secure payment method that allows users to make payments from the funds in their Aussi account without needing additional bank or other financial data.

For this reason, only registered Aussi users can use the Aussi wallet as a payment method. Before making any purchases, users must top up their wallets to ensure they have sufficient funds for a successful transaction.

To use the Aussi Wallet, a user must first register with Aussi. After registering, go to the Top-up section, select the desired amount, and choose the preferred payment method. The amount will then be transferred to the Aussi Wallet.

How to pay using an Aussi wallet?

We offer a wide range of payment methods to ensure we provide the best service and satisfy all our customers. You can choose from Skrill, debit and credit cards, Paysafecard, and more.

The payment methods available to you at checkout depend on your region. If a particular payment method is not listed, unfortunately, it cannot be used for that transaction.

Using a credit or debit card allows users to access funds deposited in their bank accounts. If you prefer not to register or log in to your Aussui account, using a credit or debit card is a convenient option. This payment method accepts Visa, MasterCard, and Maestro cards.

How to pay using a credit or debit card:

In what regions is this payment method available? Visa, MasterCard, and Maestro cards are widely accepted internationally, so this payment method should not be region-restricted. However, if your payment is declined, it may be due to the card being region-locked or other issues preventing its use. In such cases, we recommend contacting your bank or choosing another payment method.

If your transaction was rejected, please ensure the following:

If everything is correct, your balance will be returned to your account. If you do not receive it back, please contact our Support Team.

If you mistakenly purchased a product for the wrong region or platform, please note that refunds are not possible if you have already displayed or revealed the key. Once the key has been displayed, it is considered used or activated, making it difficult to obtain a refund.

To avoid such issues, carefully review and double-check the product details before making a purchase. Ensure the region compatibility (e.g., UK, EU, etc.) matches your intended platform (e.g., PC, Xbox, PlayStation, etc.). This information is typically provided in the product description or specifications.

Frequently Asked Questions

Payment

If you had errors during the payment process, resulting in a failed purchase and you didn't receive the product, but your money is shown as reserved or paid, our team will check the transaction and will refund you or complete the transaction.

Please be patient and allow some time for the refund to be processed. The duration may vary depending on your payment provider and can take a few business days. During this period, the reserved funds should become available in your account again.

Here are some common reasons why your payment didn’t work:

Insufficient funds

Incorrect payment information

Issues with the payment method

VPN or AdBlock interference

Authorization issues from the payment method

Inactive card

Once a key has been displayed or revealed, it is generally not possible to obtain a refund. This is because once the key has been revealed, it is considered used or activated, and the product is deemed delivered.

The Aussi wallet is a secure payment method that allows users to make payments from the funds in their Aussi account without needing additional bank or other financial data.

For this reason, only registered Aussi users can use the Aussi wallet as a payment method. Before making any purchases, users must top up their wallets to ensure they have sufficient funds for a successful transaction.

To use the Aussi Wallet, a user must first register with Aussi. After registering, go to the Top-up section, select the desired amount, and choose the preferred payment method. The amount will then be transferred to the Aussi Wallet.

How to pay using an Aussi wallet?

Register or log in to your Aussi account.

Select products and add them to your cart.

Proceed to checkout.

Select 'Aussi Wallet' as your payment method.

Press 'Continue' to complete your payment.

Enjoy your purchase.

We offer a wide range of payment methods to ensure we provide the best service and satisfy all our customers. You can choose from Skrill, debit and credit cards, Paysafecard, and more.

The payment methods available to you at checkout depend on your region. If a particular payment method is not listed, unfortunately, it cannot be used for that transaction.

Using a credit or debit card allows users to access funds deposited in their bank accounts. If you prefer not to register or log in to your Aussui account, using a credit or debit card is a convenient option. This payment method accepts Visa, MasterCard, and Maestro cards.

How to pay using a credit or debit card:

Select products and add them to your cart.

Proceed to checkout.

Select 'Credit or debit card' as your payment method.

Enter your credit or debit card information in the required fields.

Press 'Continue' to complete your payment.

Enjoy your purchase.

If your transaction was rejected, please ensure the following:

You have sufficient balance available.

You have provided accurate personal information.

If everything is correct, your balance will be returned to your account. If you do not receive it back, please contact our Support Team.

If you mistakenly purchased a product for the wrong region or platform, please note that refunds are not possible if you have already displayed or revealed the key. Once the key has been displayed, it is considered used or activated, making it difficult to obtain a refund.