How to Use and Redeem a Just Eat Gift Card: Step-by-Step Guide for the UK, Ireland, Poland, Switzerland and Luxembourg

To use a Just Eat gift card you enter its code into your Just Eat account or at checkout, and the value becomes credit against your food order. Which of the two applies depends on your country. In the United Kingdom and Ireland, you load the card onto your account first: open the Just Eat app or the gift card redemption page, log in or create an account, go to your Account and Account Credit, and enter your gift card code in the box. In Poland, Switzerland and Luxembourg, you instead apply the card during payment: at checkout select the option to add a discount coupon or gift card, then enter the gift card number, a hash symbol, and the PIN. Get the model right for your region and the rest is straightforward.

The two redemption models

Just Eat operates under different platforms across Europe (Just Eat in the UK, Ireland, Switzerland and Luxembourg; Pyszne.pl in Poland), and the gift card mechanics were not unified. Treat the following as two separate flows rather than one universal path:

• Account credit model (UK, Ireland): the code is redeemed before ordering and sits as a balance on your account.
• Checkout voucher model (Poland, Switzerland, Luxembourg): the code is entered during payment, in the coupon/voucher field, usually in the format cardnumber#PIN.

Step by step: United Kingdom and Ireland

1. Open the Just Eat app, or go to the gift card redemption page on the Just Eat site for your country (just-eat.co.uk for the UK, just-eat.ie for Ireland).
2. Log in first. It is important to log into your account before redeeming; you may lose the credit if you are using a guest account.
3. Go to your account area. The UK route is Account → Account Credit. The Irish help page describes it as "My Account" in the top right, then "Redeem a gift card", with a field labelled along the lines of "pop in your gift card or account credit code".
4. Type or paste the code and confirm. Note that the code is case sensitive.
5. Order as normal. At the payment page there is a tick box so the payment is taken from the credit applied to your account. Some guidance notes the credit is applied automatically unless you untick that box.

One thing worth stressing for the UK and Ireland: the gift card must be loaded to your account beforehand rather than entered as a voucher at checkout. Attempting the checkout route is the most common reason people think a valid card has failed.

A note on the Ireland flow

Sources here are not perfectly consistent. The Irish gift card FAQ describes the account-credit route but points at a UK redemption URL, while the Irish help article describes the older "My Account → Redeem a gift card" menu. Both end in the same place — credit on your account — but the exact menu wording differs between the desktop site and app versions. If you cannot find "Redeem a gift card", look for "Account Credit"; one of the two will be present. Some troubleshooting guidance also suggests using a browser rather than the app if the option is not visible.

Step by step: Poland, Switzerland and Luxembourg

1. Go to the site or app for your country (pyszne.pl in Poland, just-eat.ch in Switzerland, the Just Eat Luxembourg site in Luxembourg).
2. Add your food to the basket and continue to the order overview or payment step.
3. Select the option to add a coupon or gift card. On the Swiss and Luxembourg sites this is worded as adding a discount voucher/gift card; Android app wording differs from web wording.
4. Enter the card number, then #, then the PIN — for example 6064254812345678#123456. This card number + hash + PIN format is the documented method for Pyszne.pl, and the Swiss instructions match it: enter the gift card number in the voucher code field followed by # and the card's PIN.
5. Confirm and pay any remaining balance.

Gift card holders can cover the difference between the card balance and the order total with another payment method such as a credit or debit card, Apple Pay, Google Pay or PayPal. The same principle applies in the UK and Ireland: if the order exceeds the remaining value, the balance must be paid by card.

Where to find the code

A digital Just Eat card arrives by email. Just Eat states a digital gift card should arrive within one hour of purchase; cards bought from Aussui are delivered instantly to your inbox, so you can redeem straight away. The email or card image contains either:

• A numeric card number plus a separate PIN — used with the number#PIN checkout format in Poland, Switzerland and Luxembourg. Some issuers advise combining the number and PIN into a single string with no spaces, so if the hash format is rejected, try the codes joined without separators.
• An alphanumeric code (letters and digits). An alphanumeric code must be redeemed through the Just Eat website matching the region of your account — this is the UK/Ireland account-credit route.

One reseller support page notes a 19-digit reference code printed at the bottom of the card, which Just Eat customer support may ask for if you need help. Keep the original email; do not discard it after redeeming.

Regional restrictions — read this before buying

Just Eat gift cards are country-locked. An Irish card can only be used to place an order on the Just Eat site in the Republic of Ireland, and cannot be used at other Just Eat sites around the world or directly at restaurants. Polish guidance is the same in substance: a Pyszne.pl card can only be used in the country it was bought for. Cards are also limited to orders placed online or through the mobile app — you cannot hand one over at a takeaway counter.

Match the card to the country where the food will be delivered:

• United Kingdom — GBP
• Ireland — EUR
• Luxembourg — EUR
• Poland — PLN
• Switzerland — CHF

Aussui sells these as digital cards in denominations of 5, 10, 15, 20, 25, 30, 50, 60, 75, 80, 100 and 125, so you can match a specific budget rather than rounding up. Note that Just Eat's own store sells a narrower range — the UK site lists £15, £20, £25, £30, £40 and £50 — and Polish guidance references cards from 20 to 100. Availability of individual values can vary by region and over time.

If the code does not work

1. Check you are on the right site. A GBP card will not redeem on pyszne.pl or just-eat.ch.
2. Check you are logged in, not ordering as a guest.
3. Re-enter the code exactly. Codes are case sensitive. Copy and paste rather than retype, and remove trailing spaces.
4. Try the alternative format. If number#PIN fails, try the digits joined without a separator, and vice versa.
5. "Invalid PIN" is often not a broken card. This error usually indicates the card has already been added to the account and auto-applied to an order at checkout — check your account credit balance before assuming the card is dead.
6. Check the balance and expiry. Just Eat's gift card sites include a balance-check page. UK and Irish cards are stated to expire five years from the date of purchase; Swiss retail listings also cite five years, while Polish sources give three years and Pyszne's own help text says a minimum of one year. Because these differ, check the terms printed with your specific card rather than assuming a figure.
7. Contact Just Eat support for your country with the card reference number. Aussui support can help with delivery or purchase issues, but only Just Eat can adjust an account balance.

What is not fully settled

Menu labels change between app releases and between country sites, so the exact wording — "Account Credit", "Redeem a gift card", "Have a voucher?" — is the part most likely to differ from what you see. Expiry periods also vary by market. Where this guide could not confirm a single answer, it says so; when in doubt, the help centre for your own Just Eat domain is the authority.